With a rich career spanning over 24 years in the Information Technology industry, I bring a wealth of hands-on management experience to the table. I have managed complex initiatives across diverse sectors such as banking, insurance, retail, utilities, and the Australian government.

My journey includes successful collaborations with top Australian clients like TAC WorkSafe, AIA, National Bank Australia, Myers, Westpac, Telstra, Qantas, TabCorp, and more. As a Program Manager, I have led projects ranging from large-scale new data center builds to intricate data center transformation endeavors for storage, servers, and beyond.

Driving service excellence is my forte. I have orchestrated successful service management implementation programs featuring ITSM tools like ServiceNow and BMC Remedy, fostering streamlined operations and enhanced user experiences. Additionally, my experience includes managing service transitions from onshore to offshore locations, working closely with vendors such as TCS, Deloitte, Cognizant, CSC, and Accenture.

Throughout my career, I have demonstrated resilience in managing challenging scenarios, taking the lead in handling tough customers and executing critical situation (CritSit) deep red programs/projects at IBM.

My commitment to excellence, proactive problem-solving, and dedication to impactful results define my approach. I am poised to leverage my extensive experience and global perspective to continue driving innovation and transformation in the ever-evolving IT landscape.