I am a Senior ServiceNow Professional with 7+ years of hands-on experience delivering enterprise-scale solutions across banking, healthcare, manufacturing, and technology sectors. Throughout my career, I have specialized in designing and implementing scalable platform architectures, workflow automation, and complex integrations supporting thousands of global users.

My technical expertise spans across the core ServiceNow ecosystem, including:

IT Service Management (ITSM) & Transformation Programs

IT Operations Management (ITOM) (Discovery, Service Mapping, Event Management, and CMDB/CSDM Data Foundations)

Strategic Portfolio Management (SPM) & Governance

HR Service Delivery (HRSD) & Customer Service Management (CSM)

Application Development, Flow Designer, and Service Portal Customization

I joined Udemy because I am passionate about translating complex, real-world project experience into practical, high-impact courses. My goal is to help you bridge the gap between theoretical documentation and actual deployment, ensuring you clear your official certifications on the very first try.

I wish you all the best in your career journey, and I look forward to seeing you inside my courses!