Dr. Dalia Fawzy is a certified professional trainer and instructional designer specializing in healthcare, with a documented delivery record of 420 classroom hours across 21 structured programs to 344 participants in multiple healthcare organizations, with direct experience delivering healthcare training, including patient experience curricula, to hospital and clinic staff. She built this course from the same material used to train working healthcare professionals, with a focus on practical, applicable skills rather than test-taking tricks alone.