Derek Good has been in management roles since 1994 in the UK and New Zealand. He works with senior managers and front line leaders to help improve communication and service delivery. As a facilitator of LEGO Serious Play, TMI and a variety of other techniques, Derek is comfortable in a room of 6 senior executives or 120 front line leaders. Even without much notice, Derek is able to facilitate training workshops, speak at events and MC functions.
Derek is also the chairperson for the children’s charity - Feed the Need and sometimes masquerades in front of camera and as a voice over artist. Derek has authored seven books including: Practical Leadership, Leading a Team, Coaching and Feedback Made Easy as well as books on Sales, ROI and Activities. His eldest daughter is Ashleigh Good, one of New Zealand’s most successful supermodel exports.
Project examples
Leadership/Coaching Skills Development and Strategy sessions
Developed the Inland Revenue ‘Influencing Call Outcomes’ programme
Developed a new service delivery culture programme at Housing New Zealand (Now Kainga Ora) and managed the roll out to over 650 staff
Helped Hauraki District Council with their vision and mission and roll out workshops to all staff
Helped the FM group at Auckland University develop a new vision and train their leadership team
Helped AUT’s brand and marketing department develop a new vision and mission and trained on leadership skills and business planning
Developed one of Inland Revenue’s collection training programmes and managed the workshop roll out to over 600 staff
Has worked with over 50 organisations in New Zealand with LEGO Serious Play as a leadership / strategy tool
Other Highlights
Won the Westpac Business excellence award for Customer Service Excellence in 2002 on the North Shore
Won the TUANZ award for general education in 2005
Has been the MC for 10 years for the annual contact centre awards with over 700 people in attendance each year
Developed the Netflix style LearningPlanet platform housing over 250 video courses in soft skills – leadership, sales and customer service
