A Telecommunications Engineer who've crossed over to the  Customer Experience & Marketing fields ... spanning thirteen years of professional experience in ...

Marketing & Consumer Behavior:

- Marketing focused MBA acquired in 2013 with applied consumer behavior thesis & research

- Brief assignment within Etisalat Misr Commercial research & insights team

- Trainer & Mentor for Entrepreneurship, Small businesses & NGOs Marketing.

- Held the position of Customer Experience Manager in Etisalat Misr; enabling various cross technical-commercial initiatives for service KQIs & CSI enhancement & market leadership through operations digitization.

Training & Training Content Design:

Marketing:

- Marketing Strategy Planning

- Digital Marketing Platform Overview

- Advertising Concept Design

RF Telecommunications:

- 'A day in an optimizer's life' for job scope overview, tips & tricks/lessons learnt from the industry best practices not usually documented in technical training

- In-building RF Coverage Solutions (IBS) Planning for Hotspots, Grand Hotels, Tunnels & Airports

- Telecommunications Customer Experience.