Hi, I’m Elena Kostopoulou—a Customer Experience Strategist with several years of experience leading retention programs and consumer journey design in the corporate world.
But beyond roles and titles, I’ve always been fascinated by what truly makes a customer stay, trust, and advocate for a brand.
That passion brought me here—to share what I’ve learned, and what I wish I knew earlier, through practical, engaging online courses. This is me taking my baby steps as an online educator—and I’d love to have you on this journey.
My goal is to make complex customer challenges simple, relatable, and results-driven. Whether you're just starting out or deep in the CX space, my courses are here to support your growth.
