I am a seasoned Certified Atlassian Professional (ACP-620, ASB-615,ASB-116) with 10 years of hands-on experience specializing in the administration, implementation, and customization of the Atlassian product suite - Jira, Confluence, Jira Service Management (JSM)across both cloud and Server/DC versions.

Additionally, I hold the Certified Scrum Master® (CSM®) certification and boast a total of 17 years of IT industry experience.

My expertise includes the complete administration of Atlassian products in the cloud, leveraging automation through the Automation for Jira add-on.

I excel in the customization of JSM projects, covering elements such as request types, screens, permissions, workflows for agents and customers, and the customization of portals, SLAs, etc.

I specialize in the intricate management and customization of complex workflows within Jira, encompassing validations, conditions, and post-functions.

My proficiency extends to overseeing issue types, screens, permissions, and security-level schemes tailored to specific projects.

Additionally, I adeptly manage users, groups, project roles, global permissions, spaces, and global space permissions.

I am experienced in handling the installation and upgrade of third-party Atlassian add-ons, including JMWE, JWT, Scriptrunner, Jira Portfolio, Zephyr, Xray, Bobswift, BigPicture, Rich Filters, SLA Time and Report, Profields, Email the Issue, etc

Furthermore, I possess the capability to efficiently configure Scrum and Kanban boards, including board administration, filter configuration, sub-filters, column and status mapping, swimlanes quick filters, etc

My skill set extends to bulk issue uploads and the integration of test cases using Zephyr and Xray plugins.

I am well-versed in managing and proficiently creating Jira reports and dashboards using the EAZYBI reports add-on.

In the realm of Confluence, I am adept at setting up spaces, templates, file lists, and space permissions. I enhance Confluence pages using refined and aura add-ons.

My capabilities also encompass migration expertise, including cloud to cloud, server/DC to cloud, and vice versa using migration assistant addon and configuration manager.

I have had the privilege of offering my services and consultancy to a diverse array of organizations on both contractual and permanent bases, including:

1) Atlassian Partners

2) Prominent UAE and African Banks

3) IT companies operating in the Middle East and globally

4) US Homeland Security

5) Leading US digital streaming media providers

6) Top Australian digital and Bigcommerce agencies