Joanne Humber delivered IT training programmes to law firms and corporate legal departments across the world – initially through her own company and for 8 years as Director of Training for Phoenix Business Solutions (now Morae International). Since 2015 she has worked as an independent consultant, actively promoting the Legal Technology Core Competency Certification Coalition (LTC4). LTC4 was founded more than 15 years ago by training and IT professionals in the US and UK to address the fundamental skills gaps which exist within the global legal industry. Joanne’s experience of working with law firms of all sizes provided an unique understanding of the way that legal professionals and their support staff work.