I am a Certified Hospitality Trainer (CHT) with 7 years of experience spanning hotel operations, tourism, sales & marketing, and data analytics. I currently serve as the Director of Quality Assurance & Training at Atlantis, Paradise Island. I am passionate about leveraging emerging technology and AI through instructional design and training to enhance operational efficiency. In 2019, I earned my Master of Science in Organizational Psychology from City, University of London, with a dissertation centered around strategies to enhance workplace performance and reduce employee burnout.