Hi, I’m Lisa Baker, and I’m passionate about helping professionals elevate their customer experience game.

With over a decade of hands-on experience in IT service management and customer support, I bring a practical, real-world perspective to every lesson. I'm a qualified Service Desk Manager, certified ITIL Practitioner, and an ISO 9001 Internal Auditor, which gives me a strong foundation in service excellence, continuous improvement, and quality management systems.

Throughout my career, I’ve trained support teams, optimized service desk operations, and implemented customer-focused frameworks that improved satisfaction scores and operational efficiency. My approach blends global best practices with actionable insights you can apply immediately.

This course is designed for professionals who want to deliver consistent, high-impact customer experiences—whether you're in tech support, customer service, or managing service delivery.

Let’s build the skills that set great service apart from the rest!