Angelica Trono is a seasoned ServiceNow Manager with over 10 years of experience in IT Service Management and Digital Transformation. He specializes in designing and leading strategic implementations across multiple ServiceNow modules, ensuring seamless integration and business value.

With a strong technical background, Angelica holds 8 ServiceNow Certified Implementation Specialist (CIS) certifications and 15 micro-certifications, demonstrating his deep expertise in the platform. His development experience spans across ITSM, CSM, SPM, and ITOM, enabling him to deliver scalable and high-performing solutions tailored to enterprise needs.

Passionate about innovation, Angelica is committed to optimizing business processes through automation and data-driven decision-making, driving continuous improvement in IT operations.