With over a decade of experience helping SaaS companies and service teams transform their customer experience, Luke has guided hundreds of support leaders in reducing response times from hours to seconds, boosting CSAT by double digits, and turning customer service from a cost center into a revenue driver.

Drawing from hands-on work with fast-growing startups and enterprise-level organizations across Europe and the US, Luke specializes in blending AI automation with the empathy and problem-solving skills of human agents.

His mission is to empower customer service managers to future-proof their teams, exceed customer expectations, and lead the AI revolution in support.