Experienced ServiceNow Instructor with comprehensive expertise across multiple ServiceNow products, including ITSM, ITOM, ITBM, HAM, and SAM. Delivers in-depth training on Performance Analytics and provides CTA-aligned architectural guidance. Combines real-world implementation experience with clear, practical teaching to help beginners and professionals confidently design, implement, and govern scalable, high-performing ServiceNow platforms through structured curricula, actionable labs, assessments, and industry best practices.