Michael brings over 10 years of hands-on experience in training and development, specializing in Instructional Systems Design (ISD), leadership coaching, and performance optimization. He has delivered over 5,000 hours of impactful training to government agencies, national telecom firms, multinational BPOs, and major retailers—helping them build high-performance teams, boost employee engagement, and reduce training costs through modern methodologies.

As a pioneer in Egypt's training landscape, Michael transformed delivery platforms for one of the largest BPO companies, integrating blended learning and ADDIE frameworks for efficiency. He also established training departments from scratch, aligning programs with business goals via needs analysis and SMART objectives. Passionate about empowering professionals, this course distills his proven strategies to help you design, deliver, and evaluate world-class workshops.