Experienced Agency General Manager with demonstrated history of working in the transportation/trucking industry. Skilled in Negotiation, Applied Epic & TAM, HawkSoft. Strong sales professional with a Master's degree.
Led the overall operations of the insurance agency, including the management of Accounting, Endorsement Processing, and Sales Teams, ensuring efficient daily functions across all departments. Created and implemented agency-wide policies and procedures to ensure smooth operations, fostering a collaborative and productive work environment. Continuously reviewed agency performance metrics to identify areas for improvement in individual employee and team efficiency, driving enhanced results. Acted as a liaison between the agency and insurance agents, ensuring effective communication and promoting a positive agency image when interacting with policyholders. Managed ongoing risk management activities, identifying and minimizing threats to the agency’s operations and financial stability. Oversaw the accounting function, ensuring accurate receivables and payables, and maintained financial integrity and compliance with regulatory standards. Prepared comprehensive data-driven reports to help executives monitor company progress, identify trends, and respond to fluctuations in output. Coordinated closely with insurance companies to find the best insurance coverage solutions for clients, ensuring optimal protection and pricing. Led the review and continuous improvement of insurance policies, ensuring they meet clients needs and comply with industry regulations.