I’m a director of customer journey with +5 years of experience at this field and 2 years of experience in teaching.

I built customer experience department from scratch at 2 entities and here to share my experience and what I have learned from:

1- Design customer journey

2- Identify customer needs

3- Measuring and calculating customer satisfaction

4- Analyzing customer feedback

5- How to do maturity assessment

6- Design the surveys

7- Customer experience strategy

etc…