Dynamic thought leader specializing in Service Management, Asset Management, Operations Management, Application Portfolio Management, Enterprise Digital Transformation, and Organizational Change Management. Possesses a wealth of experience in orchestrating and delivering digital transformation projects across diverse industry sectors.

Proven expertise in developing, documenting, and implementing Service Management processes, achieving successful audits for ISO/IEC 20000 and SAS 70 compliance. Played a key leadership role in over 35 projects, managing budgets ranging from $200K to $10M, and implementing ITSM functions, processes, and systems across multiple geographies including Canada (Ontario, Quebec), the United States, Europe (Paris, Bucharest), and Asia (India, China, Singapore). Renowned for developing, leading, and managing service management processes and technology governance.

An avid knowledge seeker with an entrepreneurial mindset, adept at solving complex problems with innovative, visually impactful solutions.

Possesses comprehensive education in International Business, encompassing cross-cultural management, financial management, economics (micro and macro), operations management, HR strategies, and innovation management.