I have had the privilege of working at India’s 2nd top-ranked private deemed university and am an experienced Senior Engineer specializing in contact center solutions. I focus on helping teams achieve their goals while supporting organizational growth.

I have hands-on expertise in Network and VoIP technologies, CCaaS (Contact Center as a Service), and cloud communications, with practical experience on platforms such as Cisco, Enghouse, SolarWinds, AWS,  Genesys Cloud, Amazon Connect, Azure, and VMware. I excel in designing, implementing, and managing advanced contact center solutions, troubleshooting complex technical issues, and optimizing network performance.

I have successfully contributed to major projects for organizations serving customers across multiple countries, and I am passionate about sharing my knowledge to help others build their technical skills.