Hi, I’m Phil DaCosta, and I’ve spent the last 10+ years immersed in the world of IT service management—leading strategy, building workflows, and driving transformation across enterprise environments. As Director of Service Management Strategy & Workflow, I’ve helped shape how organizations use ServiceNow to streamline operations, improve user experiences, and deliver real business impact.

My journey with ServiceNow has been hands-on and deep—from platform architecture and module ownership to implementation and governance.

Now, I’m bringing that experience to Udemy. My practice test courses are designed to help you prepare for ServiceNow implementor certifications with confidence. I focus on real-world scenarios, practical insights, and the kind of depth that only comes from years in the trenches.

If you’re serious about mastering ServiceNow and advancing your career, I’m here to help you get there.