With a total of 16 years of IT experience, I have a solid history of achievement in IT Service Management and Project Management. I have successfully introduced key ITIL disciplines and practical project management techniques to various programs, and have a strong background in implementing ITSM strategies. In addition to my expertise in Agile and Waterfall methodologies, I am also proficient in problem-solving, business analysis, technical solution design, and change management. I have experience managing large, global teams in complex enterprise environments, and am known for producing high-quality deliverables that meet or exceed timeline and budget targets. I am also well-versed in SAFe (Scaled Agile Framework) practices and have knowledge of blockchain technology, which enables me to deliver successful software development projects.