Hello! I'm Rileen Viviers, founder of ARQ³ Training, and I'm passionate about helping automotive professionals build the confidence, knowledge, and customer service skills needed to succeed in today's dealership environment.

My career began in education, earning a Bachelor of Education (B.Ed.) and qualifying as an ETDP Facilitator, Coach, and Mentor. Although I started as a teacher, my passion for people and learning soon led me into the automotive industry—a decision that shaped the next 26+ years of my career.

I began at a BMW dealership, where I gained extensive experience in dealership operations across service, administration, and management. I completed multiple BMW certifications, achieving Management Level 3 and placing among the top three candidates in South Africa. This foundation gave me a deep understanding of what makes a high-performing dealership and exceptional customer experience.

Since then, I have worked with leading organisations in the automotive, warranty, service plan, maintenance plan, and vehicle protection industries. My experience includes dealership operations, product development, risk management, customer retention, aftersales, sales strategy, claims management, project management, and training. I've partnered with dealership owners, Dealer Principals, Service Managers, F&I Managers, and sales teams across hundreds of dealerships, helping them improve customer satisfaction, operational efficiency, and profitability.

Throughout my career, one lesson has remained constant: great customer experiences don't happen by chance—they are created by well-trained, confident people. Whether it's a Bookings Clerk answering the phone, a Service Advisor managing expectations, or a dealership team working together, every interaction influences customer loyalty and the long-term success of the business.

That belief inspired me to create ARQ³ Training. My courses are built on practical, real-world experience—not theory alone. I focus on providing practical training that learners can apply immediately in their roles, using real dealership scenarios, proven processes, and customer-centric principles.

If you're looking for training that combines industry expertise with a genuine passion for developing people, you're in the right place. I look forward to helping you grow your skills, strengthen your confidence, and make a meaningful impact in your dealership and career.