Sheila Shaffie is a leading expert in intelligent automation and business transformation, with over 20 years of experience. At General Electric, she held senior leadership roles, driving strategies that delivered over $350 million in growth and set new benchmarks for customer satisfaction. As the co-founder of ProcessArc, she has helped global organizations like Thomson Reuters and Charles Schwab streamline processes and enhance client experiences through innovative automation solutions.

A graduate of the University of Chicago (MBA) and the University of Waterloo (BS in Chemical Engineering), Sheila is also a GE Lean Six Sigma Master Black Belt and the author of The McGraw-Hill 36-Hour Course in Lean Six Sigma. She is passionate about demystifying complex technologies and empowering professionals to achieve operational excellence.

Sheila’s teaching is both engaging and practical, making her courses accessible to learners at all levels. She is also a guest lecturer at UWM and Milwaukee School of Engineering, where she inspires the next generation of business leaders.