This course is led by Dr. Shubhrangshu Barman Roy, a seasoned expert in Lean Strategy, Operational Excellence, and Business Transformation, with nearly 30 years of experience delivering high-impact results across manufacturing, services, and transactional domains.

Dr. Roy is a Mechanical Engineer, with a Master’s in Manufacturing Management and a Doctorate in Operational Excellence (Lean). He currently serves as Sr. Principal Consultant & Business Head at BMGI, where he has successfully led transformation programs across India, China, Europe, the Middle East, Russia, and Africa. His work has consistently driven capital efficiency, 3–5x productivity gains, and end-to-end process excellence.

He is a certified Advanced Productivity Practitioner (Asian Productivity Organization, Tokyo) and served as India’s first examiner for the prestigious Shingo Prize. Dr. Roy also holds a design patent for improving line productivity, reflecting his commitment to innovation grounded in real-world practice.

Crucially, he has been trained and personally coached by Toyota Production System (TPS) experts on both TPS and the Toyota Management System (TMS) — giving him deep, hands-on insight into Lean as it was originally designed and practiced.

Through this course, Dr. Roy brings together strategic frameworks like Hoshin Kanri, PDCA/SDCA, Value Stream Mapping, ECRS, and Flow Diagnostics, while also introducing modern business tools such as the Customer-Centric Canvas, the Kano Model for prioritizing customer needs, and AI-driven data analytics. This includes the use of sentiment and intent analysis to extract deeper meaning from customer feedback and behavior, enabling more targeted, customer-aligned decisions. His approach makes Lean not just practical, but also dynamic, data-informed, and truly customer-focused.