Hi, I'm Thandile Solanga — a Certified ServiceNow Implementation Specialist with a background in IT Service Management, Software Development, and Technical Consulting.
With several years of hands-on experience implementing and customizing ServiceNow ITSM solutions, I’ve helped businesses streamline their processes and unlock the full potential of the ServiceNow platform. I hold multiple ServiceNow certifications and have extensive experience working with modules such as Incident, Change, Problem, Request, and Knowledge Management.
This course is built from real-world experience and a deep understanding of what it takes to pass the CIS-ITSM exam — not just theory, but practical insights and exam-level practice to boost your confidence.
My goal is to help you evaluate your readiness, sharpen your knowledge, and pass the certification on your first attempt.
