Year of experience in IT / Banking / FGCM / Education industries. Eager to learn and ready to share my experience with you. I have led teams from the front, taking ownership of operations, delivery, and account management with a passion for continuous learning, process optimization, and high availability. My experience spans back-end systems including CRM platforms, infrastructure, NOC monitoring, help desk, managed service tools, telecom billing, and core banking systems (deposits, loans, withdrawals, credit processing). I’ve also overseen new account management, customer retention initiatives, ATM monitoring, and integration with mobile operators, ensuring scalability, security, and customer satisfaction.